Frequently Asked Questions (FAQs)


What is Unwired Labs?

Unwired Labs is a small company doing big things in the Geolocation space. Our primary offering is a service that reliably locates mobile devices based on Cell Towers, WiFi networks and IP addresses – i.e. convert that information to latitude and longitude.

What products do you offer?

  • LocationAPI – Get a connected device's location based on cell towers, WiFi and IP address
  • LocationIQ – Transform location data with Maps, Street addresses & more

Who are your customers and partners?

When it comes to customers and partners, we have been very lucky! We are proud to work with everyone from Fortune 500 companies to industry leaders to companies just starting up. You can read about the interesting ways in which our customers use our APIs here.


What are your SLAs?

We aim to reply to every query within one business day. We also offer dedicated support plans for our enterprise customers.

Which plan works best for me?

Our sales team will gladly help you find the most suitable plan. Reach out here.

What are the payment modes?

We currently support Credit cards and Wire Transfer.

Are there any discounts?

We offer 10% discounts on annual subscriptions.

Can I see my usage statistics and how many requests I have left?

Yes, you can check your usage on our dashboard here!

What if I cross the requests limit?

No worries! You can always upgrade to the next tier by writing to us. One of us will also get in touch with you if you reach your limit to discuss options.


What is LocationAPI?

LocationAPI allows connected devices to locate themselves without the need for GPS. Using cell towers and/or WiFi information, LocationAPI returns a location for your device in milliseconds.

How do I use LocationAPI?

LocationAPI is a simple web service that you can integrate with pretty much any web-enabled application! Refer to our documentation for code samples. Also go through possible use-cases here.

What devices does LocationAPI support?

From Android to Embedded to Wearable devices, LocationAPI can locate any device that has Cellular or WiFi connectivity.

What's our coverage for X operator / carrier?

Contact us here for more information.

Can you provide sample data for location X?

Sure! Drop us a note here with your requirement.

What level of accuracy do you offer?

The more cell towers or WiFi access points that your device can detect, the more accurate the returned position. The median accuracy of locations we return for cell towers in urban centers is 450 meters and 1500 meters in rural areas. For WiFi access points, the accuracy is typically within 25 to 50 meters in urban centers and 50 to 150 meters in rural areas.

How does per-device pricing work?

It’s simple, just pay a low monthly/yearly fee for each device you have in the field! The best part is, your devices can make unlimited requests to our LocationAPI!

How do you get your data?

We source reliable data from multiple GPS companies, customer and user contributions, and other third parties.

How often is your database updated?

Every minute! Our Cell Tower database is constantly updated in real time with new locations coming in from customers, users and 3rd party data-providers.

Do you support indoor positioning?

Our service works both indoors and anywhere your devices can get a cell signal or detect WiFi networks! We're working on adding support for deep-indoors, so if you're interested in this feature, ask us for a status update!